pgplus Terms & Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and pgplus ("pgplus", "the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://pgplus.vu ("the Website"). By accessing, browsing, registering on, or placing any wager through the pgplus platform, you acknowledge that you have read, understood, and agree to be fully bound by this Agreement and by all policies incorporated herein by reference, including but not limited to the Privacy Policy and Responsible Gaming Policy.

This Agreement is written in plain English for the benefit of Filipino players and all users of the pgplus platform. Where legal terminology is used, it carries the meaning customarily ascribed to it under Philippine law and internationally recognised gaming industry standards. If you do not agree to any provision of this Agreement, you must not register an account or continue using the pgplus platform.

To register and use the pgplus platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under applicable Philippine gaming regulations.
• You must be a natural person of legal capacity under the laws of the Republic of the Philippines or your country of residence.
• You must not be a resident of any jurisdiction in which online gambling is prohibited, restricted, or requires a licence not held by pgplus.
• You must not be a current employee, contractor, officer, director, or agent of pgplus, nor an immediate family member of any such person.
• You must not be subject to any self-exclusion order — whether imposed voluntarily through pgplus's responsible gaming tools or by any gaming regulatory authority.
• You must not be acting on behalf of any third party when registering or placing wagers.

pgplus reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation upon request may result in account suspension pending verification or permanent closure. Any winnings generated by an ineligible player prior to the discovery of ineligibility may be voided and forfeited.

Each eligible player is permitted to hold one (1) pgplus account only. Registration of multiple accounts by the same individual — regardless of whether different names, email addresses, mobile numbers, or payment methods are used — constitutes a violation of this Agreement and will result in the closure of all associated accounts and the forfeiture of any balances therein.

When registering, you agree to provide accurate, current, and complete information including your legal name, date of birth, residential address, mobile number, and email address. You further agree to maintain and promptly update this information whenever it changes. Providing false, misleading, or incomplete registration information is grounds for immediate account termination.

You are solely responsible for:

• Maintaining the confidentiality of your pgplus username and password.
• Restricting access to your registered device to prevent unauthorised use of your account.
• All activities that occur under your pgplus account, whether authorised by you or not.
• Notifying pgplus immediately via [email protected] if you suspect any unauthorised access to or use of your account.

pgplus will not be liable for any loss or damage arising from your failure to comply with these security obligations. pgplus will never ask for your full password by email, live chat, or telephone. Any communication purporting to be from pgplus that requests your full login credentials should be treated as fraudulent and reported immediately.

All transactions on the pgplus platform are conducted in Philippine Peso (₱). The minimum deposit amount is ₱50 via GCash or PayMaya. Minimum deposit amounts for bank transfers (BPI, BDO, Metrobank) and cryptocurrency are displayed at the time of transaction and may vary.

Deposits: Funds deposited to your pgplus account are credited only for the purpose of gameplay on the pgplus platform. Deposits are not investments, savings, or financial instruments. pgplus does not pay interest on player account balances. All deposit methods available on the platform are listed in the cashier section of your account.

Withdrawals: Withdrawal requests are processed subject to the following conditions:

• Your account must be fully verified (KYC completed) before withdrawals exceeding applicable thresholds are processed.
• Withdrawals may only be made to a payment method registered in your name and linked to your pgplus account.
• Withdrawals to GCash and PayMaya are typically processed within minutes to a few hours during business hours, subject to payment provider availability.
• Bank transfer withdrawals (BPI, BDO, Metrobank) are typically processed within one (1) to three (3) business days.
• pgplus reserves the right to delay withdrawal processing pending enhanced due diligence checks in accordance with anti-money laundering obligations.

pgplus does not charge internal withdrawal processing fees, though third-party payment providers may apply their own transaction charges. Players are responsible for understanding any fees levied by their chosen payment provider.

pgplus offers various promotions, welcome bonuses, reload bonuses, cashback offers, and loyalty rewards to eligible players. All bonuses are subject to the specific terms and wagering requirements stated at the time of the promotion. The following general bonus conditions apply to all pgplus promotional offers unless the individual promotion's terms expressly state otherwise:

• Bonuses are available to verified players aged 21 or over only.
• Each promotion is limited to one claim per player, per household, per device, and per payment method unless the specific promotion's terms state otherwise.
• Wagering requirements must be fulfilled before bonus-derived winnings can be withdrawn. The applicable wagering multiplier is specified in each promotion's individual terms.
• pgplus reserves the right to cap the maximum withdrawal amount derived from any bonus offer. Applicable caps are stated in promotion-specific terms.
• Bonuses not claimed within the validity period stated in the promotion's terms will expire automatically and cannot be reinstated.
• pgplus reserves the right to alter, suspend, or withdraw any promotion at any time without prior notice in cases of suspected abuse, system error, or regulatory requirement.

Bonus abuse — including but not limited to creating multiple accounts to claim the same offer, using betting strategies designed to minimise risk while meeting wagering requirements, or any pattern of play deemed abusive at pgplus's sole discretion — will result in the cancellation of bonuses, reversal of associated winnings, and possible account termination.

All games and betting markets offered on the pgplus platform are governed by individual game rules displayed within each game or market. By participating in any game or placing any wager, you acknowledge that you have read and understood the applicable rules.

General gameplay terms applicable across all pgplus products include:

• All bets placed and accepted are final once confirmed. pgplus does not accept cancellation of bets after confirmation, except in specific circumstances (such as an event being cancelled) as provided in the relevant sportsbook rules.
• pgplus slot and table games use certified random number generators (RNG) to determine outcomes. The RNG certification details are available upon request from our compliance team.
• In the event of a software malfunction, network interruption, or technical error that results in an incomplete game round, pgplus will void the affected round and return the staked amount to the player's account. pgplus is not liable for winnings from affected rounds.
• Maximum bet limits apply across all games and sportsbook markets and are displayed within the respective game or market interface.
• pgplus reserves the right to void bets placed at odds or stakes that were published in error due to a technical fault or human error ("palpable error"). Players will be notified and stakes returned in such cases.

The following conduct is strictly prohibited on the pgplus platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of account balances, and may result in reports to relevant Philippine law enforcement or gaming regulatory authorities:

• Using automated software, bots, AI-assisted tools, or any other non-human method to interact with the pgplus platform, place bets, or claim bonuses.
• Exploiting software bugs, loopholes, or technical errors to gain an unfair advantage.
• Colluding with other players or third parties to manipulate game outcomes or sportsbook results.
• Using the pgplus platform for money laundering, fraud, or any other illegal financial activity.
• Providing false identity documents or misrepresenting your identity, age, or location during account registration or KYC verification.
• Engaging in abusive, harassing, threatening, or offensive behaviour toward pgplus staff or other players through any platform communication channel.
• Accessing the pgplus platform from a jurisdiction where online gambling is prohibited, including through the use of VPNs or proxy services to circumvent geographic restrictions.
• Attempting to reverse engineer, copy, scrape, or reproduce any part of the pgplus platform without prior written authorisation.

pgplus is committed to promoting responsible gaming practices and providing tools that help players maintain control over their gaming activity. We encourage all players to treat the pgplus platform as a form of entertainment and to set clear personal limits before playing.

pgplus provides the following responsible gaming features to all registered players:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts within your account settings.
• Session time reminders: Configure time alerts to notify you when a set duration of play has elapsed.
• Self-exclusion: Voluntarily exclude yourself from the pgplus platform for a defined cooling-off period or on a permanent basis by contacting our support team at [email protected].
• Account cooling-off: Temporarily suspend your account for periods of 24 hours, 7 days, or 30 days.

pgplus will honour all self-exclusion requests promptly. Once a self-exclusion is in effect, pgplus will not knowingly permit the excluded player to open a new account or reactivate a closed account during the exclusion period. Players are encouraged to also seek support from recognised responsible gaming organisations.

For more information on pgplus's responsible gaming policies and tools, please visit our Responsible Gaming page.

All content on the pgplus platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and source code, is the property of pgplus or its licensors and is protected by applicable intellectual property laws. The pgplus name, logo, and all associated brand identifiers are trademarks of pgplus.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pgplus platform solely for personal, non-commercial gaming purposes in accordance with this Agreement. You may not copy, reproduce, republish, upload, transmit, distribute, sell, or create derivative works from any pgplus content without prior written permission from pgplus.

To the fullest extent permitted by applicable law, pgplus shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the pgplus platform, including but not limited to:

• Loss of winnings, profits, or anticipated savings resulting from technical faults, network interruptions, or platform unavailability.
• Unauthorised access to your account resulting from your own failure to safeguard your credentials.
• Losses arising from your reliance on information, promotions, or game descriptions published on the pgplus platform.
• Any interruption, suspension, or termination of the pgplus platform or any game within it.

pgplus's total aggregate liability to any player in connection with any claim arising under this Agreement shall not exceed the total deposits made by that player to their pgplus account in the thirty (30) days preceding the event giving rise to the claim.

pgplus collects and processes personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering on the pgplus platform, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

pgplus will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for marketing purposes. Data is shared only where necessary for payment processing, identity verification, fraud prevention, and regulatory compliance. For full details of how your data is handled, please read the Privacy Policy.

pgplus reserves the right to suspend, restrict, or permanently close any player account at its sole discretion and without prior notice in any of the following circumstances:

• Breach of any provision of this Agreement.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Provision of false registration information or failure to pass identity verification.
• Abusive or threatening behaviour toward pgplus staff or other players.
• Request by a relevant regulatory authority or law enforcement agency.
• Account inactivity exceeding twelve (12) consecutive months where no login or transaction has occurred.

You may close your pgplus account at any time by contacting support. Upon voluntary closure where no breach has occurred, any verified balance remaining in your account after deduction of applicable bonus amounts will be returned to your registered payment method within a reasonable processing period.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with this Agreement that cannot be resolved through pgplus's internal complaints process shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

pgplus operates in alignment with applicable Philippine gaming regulations and the regulatory framework administered by the Philippine Amusement and Gaming Corporation (PAGCOR). Players acknowledge that the pgplus platform is intended for use within the Philippines and accept responsibility for ensuring their own compliance with any local laws applicable to them.

pgplus reserves the right to amend, update, or replace any part of this Agreement at any time. When material changes are made, pgplus will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the pgplus platform for a reasonable period.

The most current version of this Agreement will always be accessible at https://pgplus.vu/terms-conditions. Continued use of the pgplus platform following the publication of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree with any amendment, you must stop using the platform and may request account closure as provided in Section 12 of this Agreement.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the pgplus platform, our support team is available 24 hours a day, 7 days a week via live chat inside your pgplus account.

For formal written correspondence regarding legal, compliance, or account matters, please contact us at:

pgplus aims to acknowledge all written support enquiries within 24 hours and to resolve substantive complaints within five (5) business days. Complex regulatory or legal matters may require additional time, and players will be kept informed of progress throughout the resolution process.