pgplus Frequently Asked Questions

To register on pgplus, click the pgplus Login page and follow the sign-up prompts. You will need to provide a valid email address, a mobile number, and a secure password. You must be at least 21 years old to register. Once your basic details are submitted, you can start exploring the platform immediately while your KYC documents are being processed.

pgplus requires a government-issued Philippine ID for KYC verification. Accepted documents include a Philippine passport, driver's licence, SSS Unified Multi-Purpose ID, PhilHealth card, or Postal ID. A clear photo or scan of the front and back is required. Documents must be valid and must match the name and date of birth used during registration. KYC verification is required before any withdrawal is processed.

On the pgplus Login page, click the "Forgot Password" link and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not see it, check your spam or junk folder. Follow the link to set a new password. If you still cannot access your account, contact support at [email protected] and our team will assist you.

No. pgplus strictly allows one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately so we can resolve the issue and merge or close the duplicate account safely.

To permanently close your pgplus account, send a written request from your registered email address to [email protected] with the subject line "Account Closure Request." Before processing, our team will confirm your identity and ensure any pending withdrawals are completed. Note that if you are concerned about problem gambling, a self-exclusion or cooling-off period may be a better option — our support team can advise you on both choices.

Log in to your pgplus account and navigate to the Deposit section. Select GCash as your payment method and enter the amount you wish to deposit. You will be redirected to the GCash payment flow to authorise the transaction using your GCash PIN or biometric. Deposits via GCash are credited to your pgplus balance almost instantly — typically within 1 to 3 minutes. The minimum deposit amount via GCash is ₱100.

The minimum deposit on pgplus is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱200. Cryptocurrency deposits may have a different minimum depending on the coin and network fees at the time of transaction. These amounts may be updated periodically — always check the Deposit page in your account for the current applicable minimums.

GCash withdrawals on pgplus are among the fastest available. Once your withdrawal request is approved — which typically takes 15 to 30 minutes during business hours after KYC verification is complete — funds are credited to your GCash wallet almost immediately. In rare cases, GCash network delays may extend this to 1 to 2 hours. Withdrawals submitted outside business hours are processed on the next available business day.

pgplus does not charge its own withdrawal fees for standard GCash or PayMaya withdrawals. However, your GCash or PayMaya account may apply their own service fees depending on your wallet tier and transaction size — these are third-party charges outside pgplus's control. Bank transfer withdrawals to BPI, BDO, or Metrobank may incur standard interbank transfer fees. Cryptocurrency withdrawals are subject to current network gas fees.

The minimum withdrawal on pgplus is ₱500 for all payment methods including GCash, PayMaya, and bank transfers. There is no maximum daily withdrawal limit for fully verified accounts, though large withdrawals above ₱50,000 may require an additional review step for security purposes. Unverified accounts have a reduced daily withdrawal limit until KYC is completed.

Yes. PayMaya is a fully supported deposit and withdrawal method on pgplus. The process is the same as GCash — select PayMaya in the Deposit section, enter your amount, and complete the payment through the PayMaya interface. Minimum deposit via PayMaya is ₱100. PayMaya withdrawals follow the same approval timeline as GCash and are typically credited to your PayMaya wallet within minutes of approval.

pgplus offers a wide library of JILI slots, one of the most popular slot providers among Filipino players. Titles available include Fortune Gems, Golden Empire, Super Ace, Crazy777, Bombing Fishing, and many more. JILI games are known for their high RTP rates, smooth mobile performance, and features like free spins, multipliers, and bonus buy options. The pgplus slot library is updated regularly as JILI releases new titles.

All slot games and live casino games on pgplus use certified Random Number Generator (RNG) technology, which means every spin outcome is mathematically random and independent of previous results. The game providers on the pgplus platform — including JILI — are certified by internationally recognised testing laboratories. RTP (Return to Player) percentages for each game are publicly disclosed in the game information panel.

Yes. pgplus is fully optimised for mobile play on both Android and iOS devices. The pgplus platform runs smoothly in your mobile browser — no app download is required, though an installable web app option may be available on supported devices. All games including JILI slots, live dealer tables, bingo, and sports betting are accessible and playable on mobile with the same full-featured experience as desktop.

Yes. pgplus features a full live casino section with real human dealers streamed in high definition. Available live games include baccarat, blackjack, roulette, sic bo, and dragon tiger — all popular titles among Filipino players. Live casino sessions are available 24/7 with multiple tables and bet limits to suit both casual and high-stakes players. GCash-funded accounts can access live casino games immediately after deposit.

Yes. pgplus offers sports betting that covers PBA basketball, NBA games, boxing (including Filipino-rooted matchups), UFC events, and e-sports tournaments. Bet types include match winner, handicap, over/under totals, and live in-play betting on selected events. pgplus publishes odds for major Philippine sporting events and updates markets in real time. All sports betting is subject to the standard 21+ age requirement and responsible gaming policies.

pgplus offers a welcome bonus for newly registered and first-depositing players. The exact bonus amount and structure — such as a matched deposit bonus or free spins package — is displayed on the promotions page and may vary by campaign period. All welcome bonuses on pgplus come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough or rollover) means you must bet a certain multiple of your bonus amount before the bonus converts to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before withdrawing. pgplus clearly states the wagering requirement for every bonus offer — check the individual bonus terms in your account's Promotions section.

Yes. pgplus operates a tiered loyalty program that rewards regular players with points for every qualifying wager placed on slots, live casino, and sports betting. As you accumulate points, you advance through loyalty tiers which unlock perks including higher withdrawal limits, dedicated account management, exclusive bonus offers, and faster KYC processing. Details of the current loyalty program tiers and point rates are available inside your pgplus account dashboard.

Yes. All bonus funds and free spin rewards on pgplus have an expiry period, which is stated clearly at the time the bonus is credited. A typical bonus validity period is 7 to 30 days from the date of issue. If the wagering requirement is not completed within the validity window, the bonus balance and any associated winnings are removed automatically. pgplus will send a reminder notification before a bonus is about to expire.

pgplus operates in compliance with applicable Philippine gaming regulations. PAGCOR — the Philippine Amusement and Gaming Corporation — is the government authority responsible for licensing and regulating online gaming platforms in the Philippines. pgplus is committed to transparent, lawful operation and supports PAGCOR's responsible gaming standards. Players who have questions about the regulatory status of online gaming in the Philippines are encouraged to consult PAGCOR's official resources.

You must be at least 21 years old to register and play on pgplus. This is a firm requirement under Philippine gaming regulations and pgplus's own Terms and Conditions. Age is verified during the KYC process using government-issued Philippine identification. Any account found to belong to an underage player will be permanently closed immediately, and the matter will be escalated to our compliance team as required by regulation.

pgplus offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. To activate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" or navigate to the Responsible Gaming section in your account settings. Self-exclusion takes effect immediately. During the exclusion period, you cannot deposit, bet, or create a new account. All promotional marketing to you is also suspended immediately.

Yes. pgplus allows you to set daily, weekly, or monthly deposit limits on your account at any time through your account settings or by contacting support. Lowering your deposit limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period — this cooling window protects you from making impulsive decisions during a session. All responsible gaming tools on pgplus, including deposit limits, are completely free to use.

pgplus customer support is available 24 hours a day, 7 days a week. You can reach our Filipino-friendly support team by emailing [email protected]. For responsible gaming requests such as self-exclusion or deposit limit changes, please use the subject line "Responsible Gaming Request" for priority handling. Our team aims to respond to all standard inquiries within 2 hours and responsible gaming requests within 1 hour during business hours.