Play Smart, Play Safe with pgplus
Gaming at pgplus should always be an enjoyable experience. We provide the tools, information, and support that every Filipino player needs to keep it that way — because responsible gaming is at the heart of everything we do.
Gaming Should Always Be Entertainment
At pgplus, we believe that online gaming — whether that's spinning JILI slots, watching a PBA live bet settle, or joining a bingo room with players from Cebu to Davao — should always be fun. The moment it stops being that, it stops being the experience we want to deliver to every Filipino player on our platform.
Responsible gaming is not just a checkbox for pgplus. It is built into our platform design, our player account tools, and our support team training. We actively monitor gameplay patterns, make self-management tools easy to find, and never use pressure tactics to encourage players to spend beyond their personal limits.
If you are playing at pgplus, we want you to walk away feeling good about your session — win or lose. Setting a budget before you play, taking regular breaks, and treating gaming as one form of entertainment among many are the habits that keep the experience positive long-term.
This page outlines all of the responsible gaming tools and resources available to you as a pgplus player, and provides guidance on recognising the early warning signs of problem gambling before they become serious.
Responsible Gaming Tools at pgplus
Deposit Limits
Set a maximum amount you are allowed to deposit into your pgplus account on a daily, weekly, or monthly basis. Once your chosen limit is reached, further deposits are blocked for the remainder of that period. Limits take effect immediately when lowered, and require a 7-day cooling period to increase — giving you time to reconsider.
Session Time Limits
Define the maximum number of hours per day or per week that you want to spend actively logged in to the pgplus platform. When your session limit is approaching, pgplus will display a clear on-screen reminder. When the limit is reached, your session will be ended automatically and you will need to wait until the next period begins before logging back in.
Loss Limits
Cap the total amount you are permitted to lose within a defined time period. When your net loss reaches your set limit, pgplus will automatically restrict further gameplay until the period resets. This tool is especially useful for players who want to protect a specific budget and avoid chasing losses after an unlucky session on slots or live table games.
Cooling-Off Period
Take a short break from gaming without fully closing your account. Cooling-off periods can be set from 24 hours up to 6 weeks. During a cooling-off period, you will not be able to deposit or place any bets on pgplus. Your account remains intact and your balance is preserved, ready for when you return feeling refreshed and in control.
Self-Exclusion
If you feel you need a longer break or are concerned about your gambling behaviour, you can request a self-exclusion of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your pgplus account is suspended, all marketing communications are stopped, and you will not be able to create a new account. Reinstatement after a fixed-term exclusion requires a formal request and a mandatory review period.
Reality Checks & Support Access
Enable periodic reality-check pop-ups that remind you how long you have been playing and how much you have spent or won during your current session. These neutral, factual prompts help you make an informed decision about whether to continue. Our 24/7 Filipino-friendly support team is also always one click away if you need to discuss your gaming behaviour confidentially.
All tools can be activated by contacting pgplus support at [email protected] or directly through your account settings panel once logged in.
How to Activate Responsible Gaming Tools
pgplus has made it straightforward to set up any responsible gaming control on your account. You do not need to call anyone or fill out complicated forms. Here is the simplest path to getting your protections in place quickly.
All requests submitted via email to [email protected] with the subject line "Responsible Gaming Request" are treated as priority by our support team and will be processed within one (1) hour during business hours, and within four (4) hours outside business hours.
Remember: lowering a limit or activating a self-exclusion always takes effect immediately. Only increases to limits involve a waiting period to ensure that decisions made in the heat of a session cannot be instantly reversed.
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Log In to Your pgplus Account
Visit the pgplus Login page and sign in to your registered account. All responsible gaming settings are tied to your verified player account and take effect platform-wide.
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Navigate to Account Settings
Go to your account settings or player dashboard. Look for the "Responsible Gaming" or "Player Protection" section — it is clearly labelled and accessible from the main menu.
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Select Your Preferred Tool
Choose from deposit limits, loss limits, session time limits, reality checks, cooling-off periods, or self-exclusion. Each tool has a simple input field where you enter your desired value or duration.
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Confirm Your Selection
Review your chosen settings and confirm. You will receive an email confirmation to your registered address once the tool is active on your account. Save this email for your records.
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Contact Support If Needed
If you cannot access your account settings or would prefer to speak to someone, email [email protected] with "Responsible Gaming Request" in the subject line and our team will handle it directly.
Recognising Problem Gambling
Problem gambling can affect anyone regardless of age, income, or background. It develops gradually and is often difficult to recognise from the inside. The earlier it is identified, the easier it is to address. pgplus encourages every player — even those who feel fully in control — to periodically ask themselves the following questions honestly.
If you answer "yes" to two or more of these questions, it may be a sign that your relationship with gambling is becoming unhealthy. This is not a cause for shame — it is a reason to take action, and pgplus is here to help you do that.
Ask Yourself Honestly
Tips for maintaining healthy gaming habits at pgplus:
- Always set a fixed budget before your session and treat it as an entertainment expense, not an investment.
- Take regular breaks — at least 15 minutes every hour of play. Step away, have a snack, do something else.
- Never play when you are tired, emotionally distressed, or under the influence of alcohol.
- Keep gaming in proportion to your other activities — time with family in Quezon City or Davao, work, hobbies, and rest all deserve their space.
- Do not keep your financial situation secret from close family members. Transparency is protective.
- Use pgplus's deposit and loss limit tools proactively — not reactively — before problems arise.
- Remember that the house edge means the longer you play, the more likely you are to be behind overall. Gambling outcomes are random and past results never predict future results.
Protecting Young People
Under Philippine law and pgplus's own policies, all players must be a minimum of 21 years old to register and play on the pgplus platform. This is non-negotiable. Age verification is conducted as part of the standard KYC (Know Your Customer) process using government-issued Philippine identification documents such as a driver's licence, Philippine passport, SSS Unified Multi-Purpose ID, PhilHealth card, or Postal ID.
If pgplus discovers that a player is under 21, the account will be immediately and permanently closed, all pending withdrawals will be cancelled, and the matter will be escalated to our compliance team. Any deposits made by an underage player will be handled in accordance with applicable Philippine gaming regulations.
If you are a parent or guardian, we recommend using parental control software on devices accessible to minors to prevent access to online gambling platforms. Talk openly with young people in your household about the risks of online gambling and why the minimum age restriction exists.
ID Verification
Government-issued Philippine ID required during the KYC process before any withdrawal is approved.
Account Security
pgplus accounts are protected by password and OTP verification to prevent unauthorised access by minors.
No Marketing to Minors
pgplus does not send promotional communications to any player whose age has not been fully verified as 21 or older.
A Platform That Puts Players First
pgplus is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Whether you want to explore our casino, set up responsible gaming limits on your account, or speak to our support team, we are here for you around the clock.
Must be 21 or older to register and play. Gambling involves risk — please play responsibly. pgplus supports responsible gaming and complies with Philippine gaming regulations.